One inbox

Your event inquiries probably live in five different places right now. Email, WhatsApp, Instagram DMs, maybe a shared mailbox. Rookoo puts them all in one inbox where your team and AI assistants share the same context. Everyone sees what's happening and who's handling it.

• Every channel in a single shared inbox

• Your team and AI assistants, side by side

• Automatic assignment with clear ownership

• Full conversation history at a glance

• SLA tracking and CSAT surveys built in

One inbox, every channel

Right now, your event inquiries probably live in at least four places. Email. WhatsApp. Maybe an Instagram DM someone forgot to forward. A note scribbled on a desk somewhere. The collaborative inbox puts everything in one place. Every channel feeds into one view. Web chat, email, WhatsApp, Instagram, SMS, Telegram.

AI and team, same screen

Your team and your AI agent work from the same screen. When the AI handles an inquiry overnight, your team picks up the thread in the morning with the full context right there. No forwarding. No 'what did the customer say again?' Conversations get assigned automatically through round-robin or your own rules. Each one has a clear owner and a priority tag.

Built-in workflow tools

Internal notes and @mentions keep your team aligned without the customer seeing anything. When you need a fast reply, macros and canned responses are one click away. SLA tracking keeps an eye on response times so you know when something is about to slip. And because satisfaction surveys are baked into the workflow, you get customer feedback without adding another tool or another step.